No matter how many times I try I just cannot get my head around the terrible internet service available in most of the Philippines. I think I have tried every supplier and even once had THREE suppliers so I could stay online. The service and speed offered is never as advertised and the “HELP LINES” are manned by people who can only read from a script and have no ability to pass up a problem. If it gets too difficult you get told someone will phone you back. Of course, they never do.
When you go back and phone again you start the process all over again and if you push hard and long you may get a promise of someone who will come out and look and test the lines. You must be prepared to sit in all day and accept no one will show, this will go on a few days and will be followed by every excuse under the sun to why the internet is not working.
The expat forums are full of woe on the subject. Here are a recent entry by a British Expat group.
My internet has been crashing very frequently. I emailed SkyBroadband last night and they responded this morning stating that an engineer would be dispatched. 30 minutes after I saw the email, the engineers arrived.
They showed me analytical graphs from the local box that I am connected to, showing that there were two problems, one that they fixed and another which is the bandwidth. The boxes only have a capacity of 414Mbps and the box I am connected to is sometimes over capacity.
Their solution was to request the business center to issue a work order to have us moved to a second box, which is way below capacity and will allow us to upgrade our connection, which was our plan.
Of all the ISPs I have been with, this is the only one who actually fix issues I raise, instead of ignoring them. They accept fault and take action. They even admit when they do not know the answer and they make calls to source the correct answer.
Unfortunately, my experience seems to be rare and it does seem that each companies service is not the same all over, it seems to depend on your location as to the quality of the service you receive from the ISP.